Building a CSM Function From The Ground Up
The service includes best practices and framework for managing and building a CSM function.
Some of the topics included in this service:
How do we hire a CSM? what are the ideal CSM competencies? how do we manage an account? how do we measure our contribution? what is a CSM Health Score? Are there any overlaps with the Sales Cycle? Is there anything we can learn from the sales process to improve our AM capabilities? Does CSM fall under Sales?